Support and contact
How to submit inquiries, rate answers, and check the terms and open-source licenses.
Contact
Enter your message under Settings → Support (or /support in the input box) and submit it. Usage, payment, and account questions, bug reports, suggestions, and refund requests are all received here. In the macOS app, you can also open it from Help → Contact us in the menu bar.
Confirmation of receipt and replies are sent by email.
Rating responses
If a response is unsatisfactory, click Dislike under the response and choose a reason. Ratings are used to improve service quality. See Working with answers.
Enterprise and on-premises inquiries
Enterprise and on-premises adoption inquiries are made through the adoption form at keural.ai/enterprise or at sales@mkd.kr.
Service maintenance
During maintenance, a maintenance notice is displayed and use of the service is restricted.
Terms and licenses
You can also check the License Agreement and open-source licenses under Settings → Support → Legal notices.